Vethy warranty claim process for fleet and owner-operator customers

• Table of Contents

1. Warranty coverage detail
2. Registration
3. Filing a warranty claim
4. Fleet vs owner-operator handling

Vethy parking AC ships with a 5-year manufacturer warranty covering the LFP battery pack, BLDC compressor, and rooftop unit assembly. The warranty is supported through the authorized installer and service network across the US, Canada, EU, UK, Australia, and other major markets. This page documents the registration, claim documentation, and resolution process for both fleet and owner-operator customers.

Warranty coverage detail

Coverage period: 5 years from install date, transferable to a second owner with documentation. Covered components: LFP battery pack (capacity retention >70% at 5 years under normal use), BLDC compressor, rooftop unit assembly including condenser fan and evaporator blower, control board, thermostat, refrigerant circuit. Excluded: cosmetic damage, damage from accident or collision, damage from improper installation by non-authorized installer, damage from use outside published environmental envelope, refrigerant top-up after 3 years (consumable). Wear items (filters, gaskets) on standard replacement intervals.

Registration

Unit serial number registration is required to activate warranty. Authorized installers register the serial number to the customer (fleet account or owner-operator) at install completion through the Vethy installer portal. Customers can also self-register or verify registration through the contact form on the contact page with serial number, install date, install location, and customer details.

Filing a warranty claim

To file a warranty claim: (1) contact Vethy customer service via the contact page form with serial number, install date, and description of issue, (2) Vethy customer service routes the claim to the nearest authorized service center, (3) authorized service center schedules diagnostic visit and quotes resolution within Vethy warranty authorization, (4) Vethy issues warranty parts and labor authorization to the service center, (5) service center completes repair and registers the resolution to the claim record. Typical resolution time 5-15 business days depending on parts availability and service center scheduling.

Fleet vs owner-operator handling

Fleet customers with 20+ units typically receive dedicated account-team handling: single point of contact for claims, fleet-wide warranty status dashboard, batched claim processing for efficiency, and dedicated regional service center authorization. Owner-operator and small-fleet customers go through standard customer service routing with same warranty coverage and resolution standards. Both customer types receive 5-year warranty coverage; the difference is operational handling at scale.

Frequently asked questions

How long is the Vethy parking AC warranty?

5 years from install date, covering the LFP battery (>70% capacity retention at 5 years), BLDC compressor, rooftop unit assembly, control board, thermostat, and refrigerant circuit. Transferable to a second owner with documentation.

How do I register my unit for warranty?

Authorized installers register the serial number at install completion through the Vethy installer portal. Customers can self-register or verify registration via the contact page form with serial number, install date, location, and customer details.

How long does a warranty claim take to resolve?

Typical 5-15 business days from claim filed to resolution complete, depending on parts availability and service center scheduling. Fleet customers with 20+ units typically receive dedicated account-team handling and faster cycle times.

What's excluded from warranty?

Cosmetic damage, accident/collision damage, damage from improper installation by non-authorized installer, damage from use outside published environmental envelope, and refrigerant top-up after 3 years (consumable). Wear items (filters, gaskets) on standard replacement intervals.