Parking AC install quality audit program — field inspection and continuous improvement

• Table of Contents

1. Audit sampling methodology
2. Quality scoring criteria
3. Feedback to installer and dealer
4. Audit cost and dealer benefit

Install quality is the single biggest controllable factor in parking AC customer satisfaction and warranty cost. Vethy operates a structured install quality audit programme that samples completed installations across distribution partners, scores against published quality criteria and feeds findings back to installer training and product engineering.

Audit sampling methodology

Sample size: 5–10% of completed installations per dealer per quarter, with stratification by installer, vehicle platform and install configuration. Sample selection randomised across the population to avoid selection bias.

Quality scoring criteria

Audit scores against 8 dimensions: mounting integrity, electrical termination quality, refrigerant circuit cleanliness, control system commissioning, customer documentation, install workmanship, post-install cleanup, customer handover quality. Each dimension scored 1–5 with weighted aggregation.

Feedback to installer and dealer

Audit findings shared with installer and dealer within 14 days. Strong performance recognised through programme tier upgrade eligibility; gaps trigger targeted refresher training. Trends across dealers feed product engineering and training-curriculum updates.

Audit cost and dealer benefit

Audit cost borne by Vethy. Dealer benefit: reduced warranty cost, improved customer satisfaction, faster service workflow and stronger market reputation. Top-quartile dealers see warranty cost 30–50% below programme average.

Frequently asked questions

Is audit participation mandatory?

Yes for Premium and Master Dealers. Authorised Dealers participate voluntarily but strongly encouraged.

Does audit increase dealer cost?

No. Audit cost borne by Vethy. Dealer benefit through reduced warranty cost and improved customer satisfaction.

How are audit findings used?

Targeted installer refresher training, dealer-tier recognition, product engineering feedback and training-curriculum updates.