Parking AC warranty claim workflow — dealer submission and resolution process

• Table of Contents

1. Step 1 — Defect identification and diagnosis
2. Step 2 — Dealer warranty claim submission
3. Step 3 — Factory review and authorisation
4. Step 4 — Field repair execution
5. Step 5 — Labour reimbursement

A predictable warranty claim workflow is essential for distribution partner profitability and customer satisfaction. Vethy operates a structured 5-step warranty workflow with defined timelines, documentation standards and labour-reimbursement rates. Most claims resolve within 7–14 days from dealer submission to parts shipment and labour credit.

Step 1 — Defect identification and diagnosis

Installer diagnoses the issue using published diagnostic procedure and confirms component-level failure mode. Customer-induced failures (improper operation, accident damage, electrical fault external to AC unit) are documented separately and not covered by warranty.

Step 2 — Dealer warranty claim submission

Dealer submits claim through dealer portal with required documentation: unit serial number, install date, customer information, failure description, diagnostic evidence, photos, requested replacement parts and estimated labour hours.

Step 3 — Factory review and authorisation

Factory technical team reviews claim within 48–72 hours. Authorisation issued for parts shipment and labour reimbursement; or additional information request; or claim denial with explanation. Authorised claims trigger Tier 1/2/3 parts shipment per logistics model.

Step 4 — Field repair execution

Installer performs repair using authorised parts. Photo documentation of replaced component and post-repair commissioning data submitted to close the claim. Failed parts returned to factory for failure analysis (root-cause feedback supports future-product improvement).

Step 5 — Labour reimbursement

Labour reimbursement at published flat-rate per repair procedure, credited to dealer account within 14 days of claim closure. Rate varies by repair complexity from USD 60 (simple component swap) to USD 380 (full system pull-and-replace).

Frequently asked questions

What is the typical warranty claim resolution time?

7–14 days from submission to parts shipment plus labour credit. Field-down situations get expedited handling.

Is installer labour fully reimbursed?

At published flat-rate per repair procedure. Rates cover typical installer cost; documented exceptional cases reviewed individually.

What happens to failed parts?

Returned to factory for failure analysis. Findings feed back to product engineering for continuous-improvement and inform service-parts recommendations.