Vethy spare parts logistics model — stocking, fulfilment and field support

• Table of Contents

1. Three-tier stocking model
2. Regional fulfilment hub coverage
3. Expedited shipping options
4. Recommended dealer field-stock kit

Spare parts availability is a defining service-quality factor for parking AC distribution. Vethy operates a tiered logistics model designed to balance dealer inventory cost against field-support response time. Most common service parts are available from dealer field stock; specialised or low-volume parts ship from regional hub or factory within 48–96 hours.

Three-tier stocking model

Tier 1 — Dealer Field Stock: top 20 service parts (compressor capacitor, fan motor, control board, refrigerant components, fasteners) stocked at every Authorised Dealer for same-day service. Tier 2 — Regional Hub: medium-volume parts shipped to dealer within 48 hours from regional fulfilment hub. Tier 3 — Factory Direct: full bill of materials available factory-direct within 96 hours.

Regional fulfilment hub coverage

Vethy operates regional fulfilment hubs in North America, Europe and Australia covering Tier 2 parts. Coverage map and lead-time matrix published in dealer portal. Local-language order processing in each region.

Expedited shipping options

Standard ground for routine restocking; air freight expedite for field-down situations. Cost-share model: routine restocking dealer-pays; field-down expedite cost-shared per warranty workflow. Premium and Master Dealers receive enhanced expedite priority.

Recommended dealer field-stock kit

Vethy publishes recommended field-stock kit by dealer tier and installed-base size. Typical Authorised Dealer field stock USD 4,500–8,000; Premium Dealer USD 9,000–18,000; Master Dealer USD 22,000–45,000.

Frequently asked questions

What lead time can I quote customers for service parts?

Same-day for Tier 1 field-stock parts; 48 hours for Tier 2 regional-hub parts; 96 hours for Tier 3 factory-direct parts.

Is expedited shipping cost-shared?

Yes for field-down situations under warranty workflow. Routine restocking is dealer-pays.

How is recommended field stock determined?

Based on dealer tier, installed-base size and historical parts-demand pattern. Vethy publishes recommended kit and adjusts based on actual demand data.